This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to [COMPANY INFORMATION].
• “Cookies” means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
• “Website” refers to [WEBSITE NAME], accessible from [WEBSITE URL]
• “You” means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The use of the Cookies
Type of Cookies We Use
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
• Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser’s official web pages.
TAVIRA GROUP – ONLINE PAYMENT: TERMS, CONDITIONS & PRIVACY POLICY
Introduction
These Online Payment Terms and Conditions constitute a legally binding agreement between Tavira Group (hereinafter referred to as “the Company”, “We”, “Us”, or “Our”) and you, the user (hereinafter referred to as “User”, “You”, or “Your”) who utilizes the online payment services (“the Service”) provided on our website.
Please read these terms and conditions meticulously. By authorizing a payment to Tavira Group through the Service, you are deemed to have accepted these terms and conditions and agree to be bound by them. Tavira Group reserves the right to amend these terms and conditions at any time without prior notice. It is the User’s responsibility to review the terms and conditions before using the Service.
1. General Terms
1.1. These Terms are supplementary to the main Website Terms and Conditions of Use, which are available here: https://tavira-group.com/terms-and-conditions. These terms govern your use of the online payment facility.
1.2. By agreeing to these Terms, you also agree to comply with our main Website Terms and Conditions of Use. In the event of a conflict between the main website terms and these payment terms, these payment terms shall prevail regarding any matter related to online payments.
2. The Service
2.1. You may use the Service to make payments to Tavira Group for services, invoices, booking fees, or other agreed-upon charges.
2.2. You agree not to use the Service for any unauthorized or unlawful purpose. You shall not, in any way, damage, disrupt, or compromise the integrity and security of the Service.
2.3. We reserve the absolute right to suspend, amend, or terminate the Service at any time, either temporarily or permanently, without incurring any liability to you.
3. Payment Process
3.1. Online payments may be made using Visa or MasterCard credit/debit cards. We reserve the right to change the accepted payment methods at any time.
3.2. All online payments are processed through a secure, third-party payment gateway service provider. We are not directly involved in the online payment processing and do not store your full credit card information on our servers.
3.3. Upon initiating a transaction, you will be directed to the payment gateway. You will be presented with a confirmation screen to verify the transaction details. It is your sole responsibility to ensure that all information entered is accurate.
3.4. We shall not be liable for transactions that are incorrect as a result of inaccurate data entry by you or for any loss of data or information caused by factors beyond our reasonable control.
3.5. After a successful transaction, you will receive a confirmation email from the payment gateway and/or from us. This email serves as your proof of payment.
3.6. Once a payment has been made, it is considered final and cannot be cancelled via the Service. Any disputes regarding payments refused or reversed by your card issuer are a matter between you and the financial institution.
4. Fees
4.1. Payments made via credit or debit card may be subject to a merchant service fee or transaction fee levied by the payment gateway or financial institution. This fee is dependent on the transaction amount.
4.2. If you are using an international card, your bank may levy additional charges or international service fees. These fees are your responsibility.
5. Refund Policy
5.1. All requests for refunds must be made in writing and submitted to info@tavira-group.com. The request must include proof of payment and a clear reason for the refund request.
5.2. Refunds are not guaranteed and are granted at the sole discretion of Tavira Group management, in accordance with the terms of your primary contract with us (e.g., Tenancy Contract, Booking Form).
5.3. If a refund is approved, it will be processed only to the original credit/debit card used for the transaction. Any applicable merchant service fees or other bank charges may be deducted from the refund amount.
6. User Warranties By using the Service, you represent and warrant that:
6.1. You are at least 18 years of age and have the legal capacity to enter into this agreement.
6.2. You have the appropriate authority to validly accept these Terms and will meet all your obligations.
6.3. The credit/debit card used for the payment is issued in your name, and you are authorized to use it.
6.4. You will honor the payment and pay the card issuer all charges incurred.
6.5. All information supplied by you is true, complete, and correct.
7. Disclaimers and Limitation of Liability
7.1. To the fullest extent permitted by law, We shall not be liable for any direct or indirect damage, loss, costs (including legal costs), or expenses of any kind which may be suffered or incurred by you as a result of using the Service.
7.2. The Service is provided on an “as is” and “as available” basis. We do not warrant or guarantee that the Service will be error-free, uninterrupted, free of viruses, or that the information provided will be complete, accurate, or up-to-date.
8. Indemnity
You agree to indemnify and hold Tavira Group, its employees, and agents harmless from any loss, cost, or expense suffered or incurred by us as a result of:
8.1. Your breach of your obligations under these Terms.
8.2. Any intentional misuse of the Service.
8.3. Your negligent acts or omissions in connection with your use of the Service.
9. Privacy and Data Security
9.1. We are committed to protecting your privacy. When you use our online payment service, you will be redirected to a secure third-party payment gateway to process the transaction.
9.2. Tavira Group does not capture, process, or store your full credit/debit card details on its servers. This information is securely encrypted and handled by our third-party payment gateway provider, which is compliant with Payment Card Industry Data Security Standards (PCI DSS).
9.3. We may collect personal information such as your name, email address, phone number, and property details to identify your payment and manage your account. The collection and use of this information are governed by our main Privacy Policy.
9.4. For a comprehensive understanding of how we collect, use, and protect your personal data, please review our full Privacy Policy available at: https://tavira-group.com/privacy-policy.
9.5. While we and our third-party providers use all reasonable endeavors to prevent unauthorized access to your information, we cannot be held liable for any interception, ‘hacking’, or unauthorized access to data by third parties.
10. Governing Law and Jurisdiction
10.1. These Terms and Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
10.2. Any dispute arising in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the Courts of Dubai.
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
• By visiting this page on our website: [WEBSITE CONTACT PAGE URL]
• By sending us an email: info@tavira-group.com